Warranty claims leaked: what it means and what to do

Risk level: medium. Can you change it: no. Found in 1 breaches in this directory.

What this data is

Records of warranty or repair claims, often including product details, serial numbers, purchase receipts, fault descriptions, repair status and delivery addresses.

The risk on its own

Warranty claims reveal what you own, when you bought it and what went wrong. Serial numbers and receipts can sometimes be misused to make fraudulent claims. Photos or attachments may include personal information.

The risk combined with other data

With your name, email and address, claim data makes fake repair or refund messages very convincing. Criminals can pose as the manufacturer and ask for payment, card details or remote access. Records of expensive devices can also indicate valuable items at your home.

How criminals use it

  • A fake repair centre email quotes your real claim number and asks for a shipping fee.
  • A scammer uses your serial number and receipt to make a fraudulent warranty claim.
  • A caller claims your laptop repair needs remote access to finish the fix.
  • An expensive device claim reveals valuable items at your address.

What to do now

  1. Check the claim status by logging in to the manufacturer or retailer website directly.
  2. Ask the company whether receipts, serial numbers or payment details were exposed.
  3. Never give remote computer access to someone who contacts you about a claim.
  4. Watch for claims or product registrations you did not make.

Frequently asked questions

Can someone use my warranty claim information?

Yes. Serial numbers and receipts may help fraudsters make claims or send convincing repair scams.

Should I update my product registration?

Check that contact details are correct and remove products you no longer own where possible.

Will a manufacturer ask for remote access?

Be very cautious. Only allow support access if you initiated contact through the official support website.

Breaches that exposed this data

  • MSI: 2024-07-07, 250K accounts, Email addresses, Names, Phone numbers, Physical addresses, Warranty claims

Tools that help

Related guides

Breach data sourced from Have I Been Pwned, used under CC BY 4.0. Additional breach metadata provided by XposedOrNot. DataExposed is an independent service and is not affiliated with or endorsed by either.