MSI data breach

Breach date: 2024-07-07. Added to this index: 2025-01-17. Accounts affected: about 250K. Domain: msi.com.

What happened

In July 2024, MSI inadvertently exposed hundreds of thousands of customer records related to RMA claims that were subsequently found to be publicly accessible. The data included 250k unique email addresses alongside names, phone numbers, physical addresses and warranty claims. When contacted about the incident, MSI advised that "there is no evidence the information was ever accessed" and that "the security incident we had did not trigger state data breach notification obligations" due to the absence of "(social security number, driver's license number….etc)".

Breach data sourced from Have I Been Pwned, used under CC BY 4.0. Additional breach metadata provided by XposedOrNot. DataExposed is an independent service and is not affiliated with or endorsed by either.

What was exposed

  • Email addresses: The email address you used to register or log in. It is the most common field in breaches because it doubles as your username on most sites.
  • Names: Your first name, surname and sometimes middle name or initials, as you gave them when you signed up. It appears in almost every breach because nearly every account asks for it.
  • Phone numbers: Your mobile or landline number, collected at signup for contact, delivery updates, marketing and two-factor codes.
  • Physical addresses: Your residential, postal, billing or delivery address, stored by retailers, utilities, banks, government services and almost any company that sends you something.
  • Warranty claims: Records of warranty or repair claims, often including product details, serial numbers, purchase receipts, fault descriptions, repair status and delivery addresses.

What to do now

  1. Check whether your own address is in this dataset with the free email breach check.
  2. Review the accounts connected to this service and turn on two-factor authentication.
  3. Turn on two-factor authentication on your email account first, because it is the reset path for everything else.
  4. Treat calls and messages that quote real details about you as hostile until you verify them another way.

Frequently asked questions

What data was leaked in the MSI breach?

The MSI breach exposed Email addresses, Names, Phone numbers, Physical addresses, Warranty claims. About 250K accounts were affected.

Was I affected by the MSI breach?

Run the free email breach check with the address you used on that service. It will tell you whether your address appears in this dataset.

What should I do about the MSI breach?

Treat any message that quotes details from this breach as suspicious, turn on two-factor authentication, and consider removing your details from people-search sites if your address or phone was included.

Next steps