Delivery instructions leaked: what it means and what to do

Risk level: medium. Can you change it: yes. Found in 1 breaches in this directory.

What this data is

The notes you add for couriers and drivers, such as where to leave parcels, gate or building entry codes, which door to use and when nobody is home.

The risk on its own

Delivery notes are written for a driver, not the public, so people include access codes, hiding spots and routine details without a second thought. On their own they may not name the address. Where a note includes an entry code or a key location, it is effectively a physical security credential.

The risk combined with other data

With your address, the note tells a thief how to get through the gate, where parcels sit unattended and sometimes when the house is empty. Notes that mention a dog, a disability or someone living alone also reveal who in the household is vulnerable. A fake courier message quoting your real instructions is very convincing too.

How criminals use it

  • A parcel thief uses your leave it behind the side gate note to collect deliveries before you get home.
  • Someone walks into your apartment building using the entry code from your instructions.
  • A burglar reads a note asking drivers to leave items with a neighbour because you are at work all day.
  • A fake delivery text quotes your real instructions and asks for a redelivery fee through a link.

What to do now

  1. Change any gate, garage or key safe code that appeared in your delivery notes, and ask your building manager to change shared entry codes.
  2. Edit the saved delivery instructions in your shopping and food apps to remove codes, key locations and routine details.
  3. Use a parcel locker, a collection point or your workplace for valuable deliveries.
  4. Never pay a redelivery fee through a text link. Check deliveries in the retailer's or courier's official app.
  5. If a spare key was hidden outside, move it or replace it with a key safe that has a new code.

Frequently asked questions

Is it dangerous that my delivery notes leaked?

It depends on what you wrote. Where to leave a parcel is minor. Gate codes, key locations and when you are away are genuine security details and should be changed.

Should I stop leaving delivery instructions?

No, but keep them generic. Tell the driver where to leave a parcel, not how to get in or when you are out.

How do I tell a real courier text from a fake one?

Real couriers rarely ask for payment by text. Open the courier's app or website yourself and enter the tracking number from your order confirmation.

Breaches that exposed this data

  • Weee: 2022-07-11, 1.1M accounts, Delivery instructions, Email addresses, Names, Phone numbers, Purchases

Tools that help

Related guides

Breach data sourced from Have I Been Pwned, used under CC BY 4.0. Additional breach metadata provided by XposedOrNot. DataExposed is an independent service and is not affiliated with or endorsed by either.